The valuation that we offer for your wheels is final. We aren't trying to sound strict in this regard but with the experience that we have gathered during our 23 years of selling HED wheels we feel that we are qualified to offer what would be a very fair price.
There are a number of variables that affect the value of your wheels. Primarily these are condition and age but there are also smaller influences to consider. To name a few examples in this regard, a Shimano wheelset has more value than Campagnolo, an 11 speed wheelset holds a higher price than a 10 speed wheelset and black spokes demand more than silver. Because of the number of variables the only way that we can value your wheels is by seeing them here in our workshop. Unfortunately we can't give any valuations via emailed descriptions or photos. When valuing your wheels everything will be taken into account before offering you a price.
If you don't agree with the valuation that we have attached to your wheels once we have seen them then that's absolutely fine, we won't be offended at all. We can send your wheels back to you via courier for the small cost of £15.
The new wheels that you receive will, of course, have our full 5-year warranty associated to them. For full details on our warranty please visit our Warranty Page
If you change your mind once you have received your new wheels you have 7 days to return them to us for a refund as well as return of your old wheels. If you return them to us after 8 to 30 days of purchase you will receive your old wheels back plus credit to use with us for the amount that you have spent, minus £15 for shipping your original wheels back.