SHIPPING & RETURNS

Information for UK, European and RoW services

UNITED KINGDOM

We offer free shipping to all UK addresses on orders containing a wheel or wheelset. For orders containing parts and accessories the shipping charge is £5.

Orders will be shipped out the same day if an order is placed before midday. If there is a problem with this then we will of course contact you via email or phone. Orders placed after midday will be sent out on the next working day.

Orders are sent via a 24-48 hour working day service. So, for example, orders received by us before midday on Monday to Thursday will arrive with the customer within two working days. Orders received by us before midday on a Friday will arrive by the next Tuesday. Orders received after midday on Friday will be sent out on Monday to arrive by Wednesday.

A summary table of our UK shipping service can be found below:

Price:

Free

£5.00

Delivery time:*

within 48 hours

within 48 hours

Order contents

 

A wheel or wheelset

 

Parts, accessories and rims

* Orders can sometimes arrive with the customer on the next working day if the order is received by midday but this isn't guaranteed.

 

ORDER SHIPPING

EUROPEAN COUNTRIES**

We offer free shipping to European addresses on orders containing a wheel or wheelset. The shipping charge for orders containing parts and accessories can be found in the table below.

Orders will be shipped out the same day if an order is placed before midday. If there is a problem with this then we will of course contact you via email or phone. Orders placed after midday will be sent out on the next working day.

Orders are sent via a 2-5 working day service.

A summary table of our European shipping service can be found below:

Price:

Free

£35.00

£10.00

Delivery time:*

2 - 5 working days

2 - 5 working days

2 - 5 working days

Order contents

 

A wheelset

 

Rims and single wheels

Parts and accessories

* Orders are shipped out on the same day if placed before midday. Orders only arrive with the recipient on a working day (Mon - Fri)

** European exceptions apply. If your country isn't listed at the shipping stage of our ordering process please contact us >

REST OF THE WORLD

Our shipping services for countries outside of the UK and Europe can be found below.

Orders will be shipped out the same day if an order is placed before midday. If there is a problem with this then we will of course contact you via email or phone. Orders placed after midday will be sent out on the next working day.

Orders are sent via a 5 - 7 working day service.

A summary table of our "Rest of World" shipping service can be found below:

Price:

£220.00

£50.00

£20.00

Delivery time:*

5 - 7 working days

2 - 4 working days

2 - 4 working days

Order contents

 

A wheel or wheelset

 

Rims

Parts and accessories

* Orders are shipped out on the same day if placed before midday. Orders only arrive with the recipient on a working day (Mon - Fri)

RETURNS

If you want to return a product for any reason i.e. it's not what you wanted, or you have changed your mind, we are happy to accept unused products back for an exchange or refund at your expense within 7 days of receipt. This offer applies to all stock wheels and parts.

 

We offer no refund on special order wheels and wheels built with power tap hubs.

When making a return all wheels and parts must be in as new condition and in any original packaging.

All wheels or parts are returned at the customers expense. We recommend you use a secure delivery service method which requires a signature upon receipt (such as Royal Mail First Class Signed For or Royal Mail Special Delivery) and which insures you for the cost of the items being returned , as in the rare event of the parcel going missing you are responsible for the products until they reach us. We will only take responsibility on receipt of the goods and not while in transport.

If you return wheels or parts to us 8 - 30 days after you initially received them then we have a 20% re-stocking fee. Again, we only take responsibility on receipt of the goods and not while in transport back to us. Within this 8 - 30 day time frame we would still happily give a 100% credit against another HED product.

After 30 days we do not accept any return of goods.

 

HOW TO MAKE A RETURN

1) Contact us first

2) Download and complete the Returns Form

3) Pack your item, as well as the returns form and send back to us via a tracked, insured courier service.

4) Once we receive your goods we will process your return.

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0114 2621374

36b Church Lane, Dore, Sheffield, S17 3GS

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