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Shipping & Returns

Order Shipping.

United Kingdom.

We offer free shipping to all UK addresses on orders containing a wheel or wheelset. For orders containing parts and accessories, the shipping charge is £5. Orders for rims are charged at £15.

Orders will be shipped out the same day if an order is placed before 10AM. If there is a problem with this, then we will, of course, contact you via email or phone. Orders placed after 10AM will be sent out on the next working day.

Orders are sent via a 24-48 hour working day service. So, for example, orders received by us before 10AM on Monday to Thursday will arrive with the customer within two working days. Orders received by us before 10AM on a Friday will arrive by the next Tuesday. Orders received after 10AM on Friday will be sent out on Monday to arrive by Wednesday.

UK Shipping Summary:

Order Contents:

Delivery Time:

Price:

A wheel or wheelset

Wheel rims

Parts and accessories

Delivered within 48hrs

Delivered within 48hrs

Delivered within 48hrs

Price: Free

Price: £15.00

Price: £5.00

European Countries.

We ship wheels to European countries at a cost of £30. Rims will be sent at a cost of £25, while parts and accessories can be sent for £13.

 

All the services will take between 2-5 working days from the date of dispatch. Orders will be sent out the same working day if placed before 10AM. Orders placed after 10AM will be dispatched on the following working day. Weekend orders and orders placed after 10AM on Fridays will be sent on the following Monday.

Euro Shipping Summary:

Order Contents:

Delivery Time:

Price:

A wheel or wheelset

Wheel rims

Parts and accessories

Delivered within 2-5 days

Delivered within 2-5 days

Delivered within 2-5 days

Price: £99.00

Price: £25.00

Price: £13.00

Rest of the World.

We can ship outside of the UK and Europe. If your country falls outside these areas then please contact us for a shipping quote.

Some notable exceptions where we can't ship are as follows: USA, Canada, Australia, New Zealand and Spain.

Returns.

We are happy to accept unused products back for an exchange or refund at the customer's expense within seven days of receipt. This offer applies to all stock wheels and parts.

 

We offer no refund on special order wheels or parts.

When making a return, all wheels and parts must be in a new condition and in any original packaging.

All wheels or parts are returned at the customer's expense. We recommend the customer uses a secure delivery service method that requires a signature upon receipt (such as Royal Mail First Class Signed For or Royal Mail Special Delivery), which insures for the cost of the items being returned. In the rare event of the parcel going missing, the customer is responsible for the products until they reach us. We will only take responsibility on the receipt of the goods and not while in transport.

If the customer returns wheels or parts for a refund 8 - 30 days after they initially received them, we have a 20% re-stocking fee. Within this 8 - 30 day time frame we would still happily give a 100% credit against another HED product. Again, we only take responsibility upon receipt of the goods and not while in transport back to us.

After 30 days we do not accept any return of goods.

How To Make A Return.

1) Contact us first

2) Download and complete the returns form below

3) Pack your item, as well as the returns form and send everything back to us via a tracked, insured courier service

4) Once we receive your goods we will process your return.