If you want to return a product for any reason i.e. it's not what you wanted, or you have changed your mind, we are happy to accept unused products back for an exchange or refund at your expense within 7 days of receipt. This offer applies to all stock wheels and parts.
We offer no refund on special order wheels and wheels built with power tap hubs.
When making a return all wheels and parts must be in as new condition and in any original packaging.
All wheels or parts are returned at the customers expense. We recommend you use a secure delivery service method which requires a signature upon receipt (such has Royal Mail First Class Signed For or Royal Mail Special Delivery) and which insures you for the cost of the items being returned , as in the rare event of the parcel going missing you are responsible for the products until they reach us. We will only take responsibility on receipt of the goods and not while in transport.
If you return wheels or parts to us 8 - 30 days after you initially received them then we have a 20% re-stocking fee. Again, we only take responsibility on receipt of the goods and not while in transport back to us. Within this 8 - 30 day time frame we would still happily give a 100% credit against another HED product.
After 30 days we do not accept any return of goods.
HED Wheels do not disclose buyers information to third parties, other than when necessary as part of supplying your order. In this case the third party will not disclose any of the details to any other third party.
If you subscribe to our newsletter, we may send you occasional emails with details such as new products and special offers. You may unsubscribe from our newsletter at any time via a link which is included in each email. We do not pass your email address to any other companies for marketing purposes.
TERMS & CONDITIONS OF SALE
T&C's FOR WEBSITE USE
The term "HED Wheels" or "us" or "we" refers to the owner of the website whose registered office is 36b Church Lane, Dore, Sheffield, S17 3GS. The term "you" or "your" refers to the user or viewer of our website.
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