Terms & Conditions
We are happy to accept unused products back for an exchange or refund at the customer's expense within seven days of receipt. This offer applies to all stock wheels and parts.
We offer no refund on special order wheels or parts.
When making a return, all wheels and parts must be in a new condition and in any original packaging.
All wheels or parts are returned at the customer's expense. We recommend the customer uses a secure delivery service method that requires a signature upon receipt (such as Royal Mail First Class Signed For or Royal Mail Special Delivery), which insures for the cost of the items being returned. In the rare event of the parcel going missing, the customer is responsible for the products until they reach us. We will only take responsibility on the receipt of the goods and not while in transport.
If the customer returns wheels or parts for a refund 8 - 30 days after they initially received them, we have a 20% re-stocking fee. Within this 8 - 30 day time frame we would still happily give a 100% credit against another HED product. Again, we only take responsibility upon receipt of the goods and not while in transport back to us.
After 30 days we do not accept any return of goods.
HED Wheels do not disclose buyers information to third parties, other than when necessary as part of supplying your order. In this case the third party will not disclose any of the details to any other third party.
If you subscribe to our newsletter, we may send you occasional emails with details such as new products and special offers. You may unsubscribe from our newsletter at any time via a link which is included in each email. We do not pass your email address to any other companies for marketing purposes.
T&Cs For Website Use
The term "HED Wheels" or "us" or "we" refers to the owner of the website whose registered office is 68a Station Road, Whitstable, Kent, CT5 1LF. The term "you" or "your" refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty to guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without our prior written permission.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.