Official HED Wheel servicing


Our in-house servicing department is the ideal place to make sure that your wheels are running correctly. Need a wheel truing after a bit of a bump? Broken a spoke? Need the bearings replaced after racking up the kms? Our workshop covers everything from a simple, routine service all the way through to complete wheel re-builds.

All work is completed here by our Pro-Tour level mechanics who, when they aren't working here at our UK base, are helping some of the biggest cycling in races such as the Tour, the Giro, the Vuelta and the Spring Classics to mention just a few.

Wheel servicing is charged at a rate of £40 per hour plus any new parts that are required within the job. Example workshop procedures and pricing can be found below. Although this is not exhaustive it gives an idea of expected charges for common servicing tasks.

If you would like your wheels to have a service please contact us first via the Book A Service button below. Then when you send your wheels back to us please include the Service Form (that can also be found below) in the package with your wheels.

Upon receiving your wheel(s) we will inspect them before advising on a total cost via email or phone


1) Contact us first to book your service

2) Download and complete the below Service/Returns Form

3) Pack your wheel, as well as the service/returns form and send back to us via a tracked, insured courier service.

4) Once we receive your wheel(s) we will inspect before advising on a total cost via email or phone

5) Once you have confirmed that you would like the service to be done we will then advise on a timescale for the work

6) When the work is completed we will contact you for payment before shipping the wheel(s) back to you.



Basic workshop labour

Price per new, replacement spoke

Price per new, replacement spoke nipple

Price per new, replacement high-grade stainless hub bearing

£40 per hour




Note: Like for like replacements parts are always used where possible. However, with some older wheels the exact parts aren't readily available. If this is the case, and to get a wheel back to the rider as quickly as possible, we will try to match parts as closely as possible. In scenarios such as these we would always contact and discuss the work before starting the service. 



Wheel re-build with x18 new spokes & nipples. Labour time: 1hr 30'


Rear wheel bearing and free hub bearing change. Labour time: 25'


Replace 1 x broken spoke, complete wheel re-tension and true. Labour time: 45'




Note: No two wheel service jobs are ever the same so the work duration and the parts needed will vary. We are however always as honest and as accurate as we can be and will never overcharge at any time. As previously stated, upon receiving your wheel(s) we will inspect them before advising on a total cost via email or phone.